An answering service is quite important for business when the call volume is high and especially after hours.
Personnel within an answering service company will be professional and know how to manage the phone calls in many cases but it is best to double check with company review for the best service and the best price. In most cases of medical answering service, there are companies who are professionally trained to do this and can provide exactly what is needed for a doctor’s office or clinic because the personnel is aware HIPPA requirements. Before determining what medical answering service to go with it is important to ensure that not only are HIPPA rules and requirements met but when a patient phones in to speak with a nurse or is in need to reach the doctor the answering service can handle the situation.
Business software updates should take place whether by updating current versions using online services or purchasing new software it will start to show and improve business performance overall. Particular software is required especially in business to ensure secure data transfer and anti-virus protection. Be cautious of business software for an answering service, it is better to go with a professional service than use an answering service software as in many cases that software will not provide the benefits a company is needing. An answering service provider is more beneficial for a company because of the overall security. It may be worth consideration to have a secure line for email communication. This will allow patients to communicate with office for non-emergency purposes such as billing or account questions.
Review or renewal of company policy and procedure are valuable to business. After review the planning and implementation of improvements should be followed as required for the company policy as well as company procedure including any necessary changes to improve hiring policy plus an update or creation of a customer service procedure that will ensure all customers are treated equally.
Weekly staff meetings can improve both oral and written communications.
During the weekly staff meeting the office staff can further discuss issues taking place. This weekly meeting is a helpful time to discuss any or all answering service matters that need to be made aware of. For example, if there are answering service changes or updates personnel staff need to be made aware of this would be the time to make personnel known about the matter. During this meeting should there be any new office staff that are in need of training for retrieving messages from the answering service there can be a planning schedule discussed for training during this time so everyone is aware of the best availability. This type communication is a fantastic way for the entire office to meet and discuss any current or future events that might take place so all personnel are continuously aware and on track.
Improvement of computer hardware is a benefit to running the business.
Because a computer is used every day for business procedures and business activity, computer equipment itself and the hardware inside should be kept updated. Other hardware items to be kept running smoothly are the network hardware as it will avoid any interruptions when personnel are are transferring or receiving secure data. By ensuring network hardware has been updated not only will data be secure there will also be benefits to the installed software being used as the software will operate smoothly and accurate as it should.
Sylviane Herzog is the Director and writer of Concorde Answering Service which has offices in Boston, MA . Concorde has won multiple quality awards for customer care and service and is a member of ATSI and CAM-X. Our offices are located at 14 Warren St Boston, MA 02113 – or you can give us a call (877) 877-1175.